Policies

  SAVE ON CLEARANCE BOOKS

   Buy Any 2 Clearance Items SAVE 25%,  Buy Any 3 SAVE 40%

Discount automatically applied at Checkout

Special offers

Policies

AncestorStuff.com Policies

The Policies stated on this page apply only to AncestorStuff.com, merchandise purchased directly from us, and services provided directly by us.   For information regarding policies of associates or affiliates advertising on our Web site, please consult their Web site.

Contents

  • Privacy Policy 
  • Security
  • Technical Support
  • Returns and Warranties
  • Terms of Use

 

Privacy Policy

Information We Collect

  • Information you submit to us through interaction with our Web site or other methods.  This information is used to fulfill your orders, respond to requests for information, and other communications with you.
  • Automatic information is submitted through your browser when you visit our Web site.  For security and fraud protection (yours and ours) we may record your IP address, the time and date of your visit, and the URL clickstream showing the path from your IP address to our IP address.  We utilize cookies, as do many other Web sites.  At our sole discretion, we may provide such information to law enforcement or credit card agencies when it is requested in the course of criminal allegations or investigations, or by legal process.
  • E-mail: We maintain an opt-in mailing list used for our newsletter and occasionally for other communications and announcements. You may add your address to the mailing list at subscribe. You may remove your address from the list by selecting the link at the bottom of any newsletter, or by emailing your request to info@ancestorstuff.com.
  • Other parties: 
    • Google may use cookies to serve Internet ads based on a user's prior visits to our website.
    • Google's use of the DART cookie enables it and its partners to serve Internet ads to users based on their interests as determined by visits to our site and/or other sites on the Internet.
    • Users may opt out of the use of the DART cookie by visiting Google advertising opt-out page.
  • Cookies are small files transferred to your computer's hard drive through your Web browser.  Cookies allow us to recognize your identity, shopping cart,  and other automatic information on future visits to our Web site. Your browser has options to allow you to refuse cookies, or to be alerted when a cookie is received.  However, cookies allow you to take advantage of various features found on many Web sites, and we recommend you leave them turned on.  If cookies are turned off, you will be unable to place multiple items in our shopping cart.
  • Sharing Information. We share customer information only as described below.  We do not sell customer information to third parties.
  • Agents. We may utilize other companies or individuals to perform certain functions on our behalf, such as fulfilling orders, delivering packages and processing payments. Agents have access to customer information only on a need-to-know basis, and may not use it for unauthorized purposes.
  • Protection: We release customer information only when we believe release is appropriate to comply with law or protect the rights, property, or safety of ourselves or others. This may include exchanging information with other companies and organizations for purposes of fraud protection and credit risk reduction.
  • Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

 

Security

  • The security of your sensitive information (including credit card data) is protected during transmissions by state of the art Secure Socket Layer (SSL) software encryption technology.  Most browsers support  64 bit encryption technology.  If your browser supports 128 bit encryption, we recommend you activate it for maximum security.
  • We transmit only a portion of your credit card number when communicating by e-mail.  The entire credit card number is transmitted (again by SSL) to the appropriate credit card processor during order processing, and we see only the last four digits of the card number.
  • Additionally, our site adheres to Payment Card Industry Data Security Standards (PCI DSS) for processing sensitive information.  

 

Technical Support

For assistance with CD-ROMs see CD-ROM Help

 

Returns and Warranties 

 Your satisfaction is important to us.  However, due to the nature of genealogical materials, all sales are final and may not be returned for exchange or refund except as noted below.

  • Shipping Errors must be reported within 10 days of receipt.
  • Defective or damaged items may be exchanged within 30 days for an identical title. 
  • See below for DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.
  • You must have a Return Merchandise Authorization (RMA) number before returning an item.  To receive an RMA number, please email us using our Contact Us form.

 

Terms of Use 

AncestorStuff.com provides its services to you subject to the following terms which you accept if you utilize our Web site.

Although we make every effort to keep our listings current, many genealogical publications are issued in short run lots and frequently go in and out of print.  As some publishers do not regularly issue an out-of-print list, it is sometimes impossible to maintain our listings with 100% accuracy.  We do not guarantee the availability of any particular item.  Prompt refunds will be issued when an item is not available. Unless otherwise indicated, all items are new and are reprints of older original editions. Some items may be shipped directly to you from their distributor.  Most items ship within 1 to 3 business days, however some products may require longer.  See an item's synopsis for its typical shipment time.

PRIVACY

Please review ou Privacy Policy which also governs your visit to AncestorStuff.com.

LICENSE AND SITE ACCESS

AncestorStuff.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of AncestorStuff.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of AncestorStuff.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of AncestorStuff.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing AncestorStuff.com's name or trademarks without the express written consent of AncestorStuff.com. Any unauthorized use terminates the permission or license granted by AncestorStuff.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of AncestorStuff.com so long as the link does not portray AncestorStuff.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any AncestorStuff.com logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.  If you are under 18, you may use AncestorStuff.com only with involvement of a parent or guardian. AncestorStuff.com  reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRODUCT DESCRIPTIONS

AncestorStuff.com attempts to be as accurate as possible. However, AncestorStuff.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by AncestorStuff.com is not as described, your sole remedy is to return it in unused condition for a refund of the purchase price, including shipping.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY ANCESTORSTUFF.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. ANCESTORSTUFF.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ANCESTORSTUFF.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANCESTORSTUFF.COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ANCESTORSTUFF.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANCESTORSTUFF.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting AncestorStuff.com, you agree that the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and AncestorStuff.com.

DISPUTES

Any dispute relating in any way to your visit to AncestorStuff.com or to products you purchase through AncestorStuff.com shall be submitted to confidential arbitration in Chicago, IL except that, to the extent you have in any manner violated or threatened to violate AncestorStuff.com's intellectual property rights, AncestorStuff.com may seek injunctive or other appropriate relief in any state or federal court in the state of Illinois, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies posted on this site. These policies also govern your visit to AncestorStuff.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

OUR ADDRESS

AncestorStuff.com, Inc.

405 Royal Glen Ct
Oak Brook, IL 60523

http://www.ancestorstuff.com