Return Policy

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Family Tree

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FAMILY TREE

Return Policy

Your satisfaction is important to us. However, due to the nature of genealogical materials, all sales are final and may not be returned for exchange or refund except as noted below. Shipping Errors must be reported within 10 days of receipt. Defective or damaged items may be exchanged within 30 days for an identical title. Click here for Terms and Policies information. You must have a Return Merchandise Authorization (RMA) number before returning an item. To receive an RMA number, please email us using our Contact Us form.